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Long queue lines are wearing down both businesses and consumers.
The resulting long wait times lead to frustrated customers, stressed front-line service professionals, and a bad business reputation. By implementing software solutions to reduce queues, organizations can enhance the experience of both customers and front-line service staff, resulting in more positive interactions and increased efficiency.
In the stressful world of slowdowns and bottlenecks, QLess comes up as an effective and leading cloud-based customer engagement platform, built to help businesses eliminate long lines, full lobbies, and missed appointments. For the past 16 years, QLess has positively impacted a wide range of businesses by connecting customers and organizations. The company is reducing support staff workloads and providing an exceptional customer experience by utilizing Azulle Access mini PC sticks to run their modern software in kiosks and as entrance points for their queues.
QLess Virtual Queuing and Appointment Solution
QLess has the goal of arming organizations with workflow intelligence and customer engagement solutions, enabling business growth, efficiency, and enhanced customer experiences. They accomplish this goal through an appointment scheduling and queue management platform.
QLess’ appointment scheduling platform enables enterprises to make arranging appointments easy for their clients, regardless of location or time. This technology solution allows businesses to handle everything from booking to check-in, optimizing workflow and reducing on-site wait times by up to 97% and walkaways by up to 75%.
Promising to put an end to long wait times and increase efficiency, the queue management platform fulfills its mission with mastery. QLess’ versatile queueing platform seamlessly integrates physical and virtual visitor management for enterprises of any size or industry, leading to improved client experiences and simple process streamlining.
Kiosks and Digital Signage
The brand’s software is primarily used in kiosks and digital signage to manage order positioning and wait times in lobbies. It powers solutions at the DMV, hospitals, and colleges and universities, powered by compact Azulle mini PCs. According to Ammar Alsibai, a senior software engineer at QLess, having a highly available and easily configurable single solution greatly benefits their support team by allowing them to standardize hardware across all kiosks and digital signage.
‘’Our benefits adopting Azulle’s solution was the ease of use, flexibility, and power they give us and our customers to have a simple but powerful all in one solution for queue entry and communication to our consumers. Standardization cut down a lot of time for our support teams due to no longer needing to spend time figuring out what hardware is onsite and different configurations, this way, the configurations are all the same.’’ – Ammar Alsibai
Discover the Power of QLess Solution for Your Business
QLess continues to grow in markets that value usability and accessibility. For the future, QLess pretends to expand beyond kiosks and digital signage, eventually into POS systems and other industries that align with their objectives. The partnership with Azulle represents a valuable opportunity for QLess to expand their market reach, since having an all-in-one solution for their computing requirements is critical to their success.
Dive into QLess’ case studies to learn how their platform is helping businesses reach a 97% CSAT (customer satisfaction score). Contact the QLess team or Azulle team, paired to create cutting-edge solutions that will set new standards in the industry.
